Dr. Abdullah Alshaheen earned a PhD in Business Management from the University of Brighton in 2021. His doctoral research, titled “Influence of National Culture on Organisational Culture, Organisational Structure, and Customer Satisfaction – A Case of Kuwait Banking Sector,” delves into cultural impacts within organizational frameworks. Previously, he completed an MSc in Business Management, focusing on cultural influences on banking structures in the UK and Kuwait.
From 2019 to 2020, Dr. Abdullah Alshaheen served as a University Lecturer at the University of Brighton, teaching courses like International Business Project and Enterprise Project and Skills. These classes equipped first-year students with essential business, teamwork, and presentation skills, incorporating digital artifact creation such as websites and viral marketing videos. The role enriched his pedagogical approach and adaptability, notably transitioning from in-class to online teaching due to the pandemic.
Additionally, he acted as a Course Representative for MSc students from 2015 to 2016, supporting student engagement and fostering communication between students and faculty. His experiences in academia have been instrumental in shaping his research interests, which focus on the intersection of culture, organizational structure, and customer satisfaction within the banking industry.
Research interests:
Banking and Management: Exploring strategies, operations, and leadership within banking institutions to enhance efficiency, profitability, and customer satisfaction.
Risk Management: Developing frameworks for assessing, mitigating, and managing financial risks within banks and financial institutions.
Corporate Governance: Investigating governance practices, regulatory compliance, and the role of leadership in driving organizational performance in banks.
Customer Relationship Management (CRM): Focusing on strategies to enhance customer satisfaction, loyalty, and retention in financial institutions.
Sustainable Banking and Finance: Examining how banks integrate sustainability, social responsibility, and ethical investing into their operations and strategies.
Organizational Behavior and Culture: Analyzing how internal culture, leadership, and employee engagement impact performance in banking and management contexts.
Strategic Management in Financial Services: Researching long-term planning, competitive positioning, and innovation in the banking industry.
Digital Transformation in Banking: Studying the influence of digital tools, big data, and analytics in reshaping banking functions and customer interactions.
Entrepreneurship in Financial Services: Investigating the growth of new financial ventures, startups, and small businesses within the banking sector.
Cross-Cultural Management: Understanding the role of cultural differences in managing multinational banks and global financial institutions.
Innovation & Entrepreneurship
Management
Marketing
Human Resources
Assisstant Professor at the Arab Open University -Kuwait Branch (2022 - Present)
Lecturer at the University of Brighton (2019 - 2021)
Afnan Alkhaldi, Sawsan Malik, Rashed Alhaimer, Abdullah Alshaheen, Miltiadis D. Lytras, Translating a value-based framework for resilient e-learning impact in post COVID-19 times: Research-based Evidence from Higher Education in Kuwait, Heliyon, 2024, e24271, ISSN 2405-8440, https://doi.org/10.1016/j.heliyon.2024.e24271
